Return & Refund Policy

At Roxico, customer satisfaction is our top priority. We strive to provide high-quality products and a seamless shopping experience. This Return & Refund Policy explains the conditions, eligibility, and process for returns, exchanges, refunds, and order cancellations.

Return Eligibility

We accept eligible return requests within 7 days from the date of delivery.

To be eligible for a return, the product must:

  • Be unused, unworn, and unwashed.
  • Be in its original condition with all tags, labels, and packaging intact.
  • Be free from stains, damage, or alterations.
  • Be accompanied by the original order confirmation or proof of purchase.

Products that do not meet these conditions may not qualify for a return or refund.

How to Request a Return

To initiate a return, please contact our customer support team within 7 days of receiving your order.

Please include:

  • Full Name
  • Order Number
  • Registered Email Address or Mobile Number
  • Product Name
  • Reason for Return
  • Clear photographs of the product (if applicable)

Email: roxico75@gmail.com

Phone: +91 9854236985

Please do not send any product back without receiving return approval and instructions from our support team.

Non-Returnable Items

The following items are generally not eligible for return or refund:

  • Products marked as Final Sale or Non-Returnable
  • Customized or personalized products
  • Gift Cards
  • Used, washed, worn, or damaged products
  • Products returned without original tags or packaging
  • Products returned after the eligible return period

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery.

Please provide:

  • Order Number
  • Description of the issue
  • Clear photographs of the product
  • Photos of the outer packaging

After reviewing your request, we may offer one of the following solutions:

  • Replacement
  • Exchange
  • Full Refund
  • Partial Refund (where applicable)

The final resolution will depend on the nature of the issue and product availability.

Exchanges

Eligible products may be exchanged for another size, color, or available product, subject to stock availability.

Exchange requests must be submitted within 7 days of delivery.

If the requested item is unavailable, we may offer an alternative product or process a refund where applicable.

Return Shipping Charges

If the return is approved because of a damaged, defective, or incorrect product supplied by Roxico, we may arrange or cover the return shipping charges.

For all other approved returns or exchanges, return shipping and reshipping charges may be the customer's responsibility.

Inspection of Returned Products

All returned products are inspected after they reach our facility.

We verify:

  • Product condition
  • Original tags and packaging
  • Signs of use
  • Return eligibility

Refunds or exchanges will be processed only after the returned product passes inspection.

Refund Process

Once your returned item has been received and approved, your refund will be processed to your original payment method.

Approved refunds are generally completed within 5–10 business days.

The time taken for the amount to reflect in your account depends on your bank or payment service provider.

Cash on Delivery (COD) Orders

For eligible Cash on Delivery (COD) orders, refunds may be processed via bank transfer or another approved refund method.

Our customer support team will contact you if additional information is required.

Order Cancellation

Orders may be cancelled before they are dispatched.

If you wish to cancel your order, please contact us immediately.

Once an order has been shipped, cancellation may not be possible. In such cases, the order will be handled according to this Return & Refund Policy.

Late or Missing Refunds

If you have not received your approved refund:

  1. Check your bank account.
  2. Contact your bank or payment provider.
  3. If the issue continues, contact our customer support team with your order details.

We will assist you in tracking your refund status.

Contact Us

If you have any questions regarding returns, refunds, exchanges, or cancellations, please contact us.

Roxico

Owner: Sumit Kumar

Website: roxico.shop

Email: roxico75@gmail.com

Phone: +91 9854236985

Business Address:

B-56, Sunrise Residency
Raj Nagar Extension
Ghaziabad, Uttar Pradesh – 201003
India