Shipping Policy

Thank you for shopping with Roxico. We are committed to delivering your orders safely, securely, and on time. This Shipping Policy explains how we process, ship, and deliver your orders.

Order Processing

  • All orders are processed within 1–3 business days after successful payment confirmation.
  • Orders are processed from Monday to Saturday, excluding Sundays and public holidays.
  • During festive seasons, promotional events, or periods of high order volume, order processing may take slightly longer.

Shipping Coverage

Roxico currently ships to serviceable locations across India.

Delivery availability depends on your PIN code and the serviceability of our courier partners.

Estimated Delivery Time

After your order has been dispatched, the estimated delivery time is:

  • Metro Cities: 3–5 Business Days
  • Other Cities & Towns: 4–7 Business Days
  • Remote Areas: 5–10 Business Days

Delivery timelines are estimates and may vary due to:

  • Weather conditions
  • Courier partner delays
  • Public holidays
  • Government regulations
  • Natural disasters
  • High order volumes
  • Remote delivery locations

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.

Shipping charges may vary depending on:

  • Delivery location
  • Product weight
  • Order value
  • Shipping method selected

Any available Free Shipping offers will be clearly displayed on our website or during checkout.

Order Tracking

Once your order has been shipped, you will receive shipment details via your registered email address or mobile number.

Tracking information generally includes:

  • Courier Partner Name
  • Tracking Number
  • Shipment Status
  • Estimated Delivery Date

Please allow a few hours after dispatch for tracking details to become active.

Delivery Attempts

Our courier partners may attempt delivery multiple times.

If delivery cannot be completed because:

  • The customer is unavailable
  • The shipping address is incorrect or incomplete
  • The shipment is refused

the package may be returned to us.

Additional shipping charges may apply if reshipment is requested.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

Please verify:

  • Full Name
  • Mobile Number
  • House/Flat Number
  • Street Address
  • City
  • State
  • PIN Code

Orders delayed or returned due to incorrect customer information may require additional shipping charges for redelivery.

Damaged or Lost Shipments

If your order arrives damaged or appears to be lost during transit, please contact us within 48 hours of delivery.

Please provide:

  • Order Number
  • Description of the issue
  • Clear photographs of the product
  • Photos of the outer packaging

Our support team will investigate the issue and provide an appropriate resolution.

Order Changes & Cancellation

If you need to modify your shipping address or cancel your order, please contact us immediately.

Once an order has been processed or dispatched, modifications or cancellations may not be possible.

Approved returns and refunds after dispatch will be handled according to our Return & Refund Policy.

Contact Us

For any shipping-related questions or concerns, please contact us.

Roxico

Owner: Sumit Kumar

Website: roxico.shop

Email: roxico75@gmail.com

Phone: +91 9854236985

Business Address:

B-56, Sunrise Residency
Raj Nagar Extension
Ghaziabad, Uttar Pradesh – 201003
India